PUBLIC OFFER AGREEMENT
In accordance with Article 369 of the Civil Code of the Republic of Uzbekistan, this document constitutes a public offer for the conclusion of a contract for the preparation and delivery of products under the “Beshqozon” trademark. Delivery services are carried out through a single call center, the Beshqozon Telegram bot, or the Beshqozon mobile application.
This document enters into force from the moment a customer places an order with any of the branches operating under the “Beshqozon” trademark, and thereby concludes the contract in accordance with the procedure set forth herein.
The terms of the contract being concluded are defined according to the additional information provided in the mobile application (product prices, delivery service fees, product descriptions, and other conditions), provided that such information does not contradict this public offer accepted by the customer.
The Service Provider reserves the right to make unilateral amendments to this Agreement.
All materials presented in the mobile application or other information sources are for informational purposes only. Colors, sizes, and shapes shown may differ from the actual properties and characteristics of the products.
1.1. “Courier Service” – individuals or representatives delivering products on behalf of the Seller.
1.2. “Seller” – a legal entity established in accordance with the legislation of the Republic of Uzbekistan and engaged in the sale of products.
1.3. “Customer” – a legal entity’s representative or an adult individual who enters into a contract with the Seller for delivery services for personal, family, household, or other needs not related to entrepreneurial activities. The Customer is deemed to have accepted the terms of this public offer.
1.4. “Phone Number” – 71 200 94 44
1.6. “Mobile Application” – the Beshqozon mobile application.
1.7. “Product” – the list of goods provided by the Seller in the mobile application. Actual products may differ from the images shown.
1.8. “Beshqozon” – Telegram bot used for ordering.
2.1. The Seller and Customer guarantee that they possess the legal capacity and rights necessary to conclude and perform this Agreement.
2.2. The Customer must familiarize themselves with all terms of this public offer, including information about products, loyalty programs, privacy policy, and user agreement.
2.3. The Seller reserves the right to amend this public offer. The Customer is obliged to monitor changes to the offer independently. Previous versions of the offer (valid prior to the date indicated in the header of the offer) will be provided to the Customer upon request (via phone).
2.4. By placing an order, the Customer is deemed to have accepted all terms specified in Section 2.2 and to have assumed the obligations set forth herein.
2.5. The contract is considered concluded from the moment the Customer expresses intent to purchase a product and such notice is received by the Seller.
2.6. The offer is considered valid without delay.
3.1. The Seller sells and delivers products according to prices listed in the mobile application. The Customer pays for and receives the products in accordance with the terms of this public offer.
3.2. Ownership of the product transfers to the Customer upon acceptance of the product.
4.1. Upon receiving consent from the Customer, the Seller may send notifications regarding promotions and marketing materials through electronic communication channels.
4.2. By accepting this offer, the Customer retains the right to opt out of such notifications at any time and may renew their consent later.
4.3. The Seller may call the Customer without prior consent for the following purposes: studying customer preferences, conducting marketing research, organizing prize draws, analyzing services provided, and resolving disputes.
4.4. The Seller may send service messages containing information about order status, composition, processing stages, and readiness. These messages cannot be refused as they ensure proper service execution.
5.1. The Customer may place an order via phone or through the electronic form in the mobile application.
5.2. The Customer must provide accurate information necessary for fulfilling the contract.
5.3. If the Customer has additional questions, they must contact the Seller by phone before placing an order.
5.4. The Customer may order only products available at the time of ordering.
5.5. The Seller may record telephone conversations for quality control without requiring additional consent.
5.6. By filling out the order form in the mobile application, the Customer creates a personal account in accordance with the user agreement.
5.7. If the ordered product quantity or assortment is unavailable, the Customer will be notified within 30 minutes. The Customer may agree to the available amount or cancel the order. If no response is received, the Seller may cancel the order entirely.
5.8. Due to technical issues or resource shortages, the Seller may temporarily suspend order acceptance.
6.1. Products are delivered to the actual address specified by the Customer or made available for pickup.
6.2. Delivery is carried out within the delivery zone and according to the Seller’s schedule as stated in the mobile application.
6.3. Delivery fee: 15,000 UZS for the first 3 km, and 2,000 UZS for each additional kilometer.
6.4. Standard delivery time is 40 minutes from order acceptance. In force majeure cases (see Section 9), this period may be extended. Due to high workload, road conditions, or bad weather, delivery may take up to 90 minutes.
6.5. If delivery is unsuccessful due to the Customer’s fault (e.g., no response within 10 minutes or failure to open the door), the Seller has the right to refuse performance of the contract.
7.1. Prices are set solely by the Seller and listed in the mobile application. The price confirmed at the time of order placement cannot be changed.
7.2. The Customer pays for the product in the national currency (UZS) using one of the following methods:
7.2.1. Cash: Payment is made to the courier, who provides a receipt. If the Customer cannot receive the order, payment may be made by another person who must provide the order number and/or recipient details.
7.2.2. Bank card: Payment is made online after order confirmation.
7.3. To prevent fraud, when paying by card through a terminal, the courier may request identification. The Seller guarantees the confidentiality of personal data.
7.4. Once the order is handed to the Customer (or another authorized recipient), the Seller’s obligations are considered fulfilled.
8.1. Quality Products cannot be returned or exchanged.
8.2. The Seller must deliver products that fully match the information provided at the time of order placement and the data shown on the label, application, packaging, or other specified formats.
8.3. Upon receiving the product, the Customer must check the following within 10 minutes:
compliance with the order,
absence of visible defects.
The appearance may differ from promotional images.
8.4. If the product is of poor quality or does not match the order (e.g., missing ingredients), the Customer has the right to request replacement within 1 hour.
The Customer must keep the product and receipt and return them upon request.
9.1. Parties are exempt from liability if non-performance results from force majeure circumstances.
Events include:
– emergencies,
– unavoidable events,
– strikes, floods, fires, earthquakes, wars, and other natural disasters.
10.1. Obligations commence from the moment the order time is agreed and end upon full performance.
10.2. Disputes shall first be resolved through negotiations or complaint procedures.
10.3. If unresolved, either party may seek protection of their rights through relevant authorities or the courts.
11.1. This Agreement — the public offer — is the official document of the mobile application owner. All annexes and additions constitute an integral part of the Agreement.
11.2. If any clause of this Agreement is deemed invalid by a court, the remaining provisions remain in force.