Terms of Use
In accordance with Article 369 of the Civil Code of the Republic of Uzbekistan, this document constitutes a public offer to conclude a contract for the preparation and delivery of products under the “Beshqozon” trademark. Delivery is carried out through a unified call center or the mobile application (“Beshqozon”). This document enters into force from the moment an order is placed and the contract is concluded from branches operating under the “Beshqozon” trademark in accordance with the procedure specified herein.
The terms of the concluded contract are determined in accordance with additional information posted in the mobile application (product price, delivery service cost, product description, and other conditions), provided that such information does not contradict this public offer accepted by the consumer.
The Contractor (service provider) reserves the right to make unilateral changes to this Agreement.
All materials presented in the mobile application or other information sources are provided for informational purposes only and may not fully and accurately reflect the properties and characteristics of the product, even if colors, sizes, and shapes are included.
1.1. Courier Service – individuals providing delivery services of products on behalf of the Seller or through its employees.
1.2. Seller – a legal entity established in accordance with the legislation of the Republic of Uzbekistan and engaged in the sale of products.
1.3. Buyer – a representative of a legal entity or a fully capable individual who has entered into an agreement with the Seller for the delivery of products for personal, family, household, or other needs not related to entrepreneurial activity. The terms of this offer are considered accepted by the Buyer.
1.4. Telephone – 1440
1.6. Mobile Application – the Beshqozon mobile application.
1.7. Product – the list of products presented in the mobile application by the Seller. Products may differ from the images shown in the mobile application.
2.1. The Seller and the Buyer guarantee that they possess the necessary rights, legal capacity, and authority required to conclude and execute this Agreement.
2.2. The Buyer must familiarize themselves with all terms of this offer, including information about products displayed in the mobile application, the loyalty program, privacy policy, and the participation conditions set forth in the user agreement.
2.3. The Seller reserves the right to amend this offer. Therefore, the Buyer is obliged to independently monitor any changes to this offer. Previous versions of the offer (effective before the date indicated in the offer title) may be provided to the Buyer upon request via telephone.
2.4. By placing an order for a product, the Buyer is deemed to have fulfilled the conditions specified in clause 2.2 of this offer and thereby accepts the obligations stipulated herein.
2.5. The Agreement is considered concluded from the moment the Buyer expresses their intention to purchase a product and such information is communicated to the Seller.
2.6. The validity period of the offer to conclude the Agreement is considered indefinite.
3.1. The Seller sells the product at the prices indicated in the mobile application and delivers it via courier service, while the Buyer undertakes to pay for the product and accept it in accordance with the terms of this offer.
3.2. Ownership of the product transfers to the Buyer after the Buyer receives the product.
4.1. The Seller has the right to send notifications about promotions and advertising materials via electronic communication networks, provided that the user has given consent.
4.2. By accepting this offer, the Buyer has the right to refuse the notifications specified in clause 4.1 at any time and may later provide consent to receive them again.
4.3. The Seller has the right to call the user without consent for the following purposes: studying customer preferences, conducting marketing research, organizing prize draws among customers, analyzing provided services, and resolving disputes.
4.4. The Seller has the right to send automatic service notifications to the Buyer containing information about the order status, its composition, processing stages, and readiness. These service messages cannot be rejected by the Buyer and are intended to monitor the Seller’s fulfillment of its obligations.
5.1. The Buyer may place an order by telephone or via a special electronic form in the mobile application.
5.2. The Buyer must provide reliable information necessary and sufficient to ensure the execution of the Agreement.
5.3. If the Buyer has additional questions about the product, they must contact the Seller by phone according to the operating schedule specified in the mobile application before placing an order.
5.4. The Buyer may order only the products available from the Seller at the time of placing the order.
5.5. The Seller has the right to record telephone conversations with the user during the order placement process if necessary for service quality assessment. Separate consent from the user is not required in this case.
5.6. By completing the order form in the mobile application, the Buyer creates a personal account in accordance with the user agreement.
5.7. If the quantity or assortment of products ordered by the Buyer is not available, the Buyer will be notified by phone within 30 minutes. The Buyer may agree to the available quantity or cancel the order. If no response is received from the Buyer, the Seller has the right to cancel the order in full.
5.8. Due to technical failures or the absence of resources required to prepare the product, the Seller has the right to temporarily suspend the acceptance of orders.
6.1. When the Buyer places an order or selects the option to pick up the product, the product will be delivered to the actual address specified by the Buyer via courier service.
6.2. Delivery is carried out within the delivery zone and according to the Seller’s working schedule (as specified in the mobile application).
6.3. Delivery cost is 15,000 UZS for the first 3 km, and 2,000 UZS is added for each additional kilometer.
6.4. The delivery time is 40 minutes from the moment the order is accepted. If this period is exceeded due to force majeure circumstances (see Chapter 9), it will not be considered a breach of the delivery deadline. Due to a high volume of orders, difficult road conditions, or bad weather, delivery time may be extended up to 90 minutes.
6.5. If delivery cannot be completed due to the Buyer’s fault (for example, if the Buyer does not answer the phone or open the door within 10 minutes), the Seller has the right to refuse to fulfill the contract.
6.6. When delivering an order, if the delivery address is a residential property (house or apartment), the courier will deliver the order to the door of the residence. If the order is delivered to other types of buildings (including offices, hospitals, hotels, business centers, commercial organizations, and similar establishments), the order will be delivered to the reception or designated reception area of the building.
7.1. Product prices are determined unilaterally by the Seller and are indicated in the mobile application. The price of the product ordered by the Buyer cannot be changed afterward.
7.2. The Buyer pays for the product in the national currency of the Republic of Uzbekistan — Uzbek soum — using one of the following methods:
7.2.1. Cash Payment: The Buyer pays the amount indicated in the order form to the courier delivering the product. A fiscal receipt will be provided to the Buyer. If the Buyer cannot receive the order, it may be handed over to another person who is ready to pay the full amount. This person must provide the order number and/or the recipient’s name, and the courier must confirm this information.
7.2.2. Bank Card Payment: After placing the order, payment can be made online via bank transfer.
7.3. To prevent fraud, if payment is made via a terminal using a bank card, the courier may request the Buyer’s identity document to verify the card details. The service provider guarantees the confidentiality of the Buyer’s personal data.
7.4. From the moment the order is handed over to the Buyer (or another person who receives it at the address specified in the order), all obligations of the service provider under the contract are considered fulfilled.
8.1. Return or exchange of products of proper quality is not permitted.
8.2. The Seller must provide the Buyer with products in accordance with the order, and the product must fully comply with the information provided at the time of concluding the contract and at the time of delivery (on the label, application, packaging, or other methods applicable to certain products).
8.3. After receiving the product, the Buyer must check within 10 (ten) minutes:
that the product matches the order;
that there are no complaints regarding the appearance of the delivered product.
It should be noted that the appearance of the product may differ from its promotional image.
8.4. If the Buyer receives a defective product or a product that does not correspond to the order (for example, missing ingredients listed in the composition), the Buyer has the right to request a replacement with a quality product within 1 (one) hour from the moment of receiving the product.
The Buyer must retain the product (including the receipt) and return it upon request of the Seller (its representative or courier).
9.1. Either party is released from liability for partial or complete failure to fulfill obligations under this offer if such failure is caused by force majeure — unavoidable circumstances.
Force majeure circumstances include:
extraordinary events,
circumstances that could not be foreseen or prevented,
strikes, floods, fires, earthquakes, wars (including military actions), and other natural disasters.
10.1. The parties acknowledge that the fulfillment of obligations under the Agreement begins from the moment the order is agreed upon and ends when all obligations are fully performed.
10.2. Any disputes or disagreements arising between the parties under this Agreement shall first be resolved through negotiations or claims procedures.
10.3. If the parties cannot resolve disputes through negotiation, they have the right to protect their rights through the relevant state authorities or the court.
11.1. This Agreement — a public offer — is an official document of the mobile application owner. All annexes and supplements attached to the Agreement form an integral part thereof.
11.2. If a court declares certain clauses or conditions of this Agreement invalid, this shall not affect the validity of the remaining clauses.